What if payment has not gone through?

Movago technicians manage assigned visits and record the progress of each job. This article explains what if payment has not gone through, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Pending payment and payment failed are not confirmed visits. On the way is not available.
The app should show Pending payment or Payment failed, and no start button.
You do not take the customer’s card in this flow. Wait until the job is confirmed.

What to expect

Only assigned, eligible bookings can advance through the visit status sequence. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.