How do I cancel an event?

Movago organizers manage event listings, ticket sales, attendee access, and post-event earnings. This article explains how do i cancel an event, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Cancel is only on a published event. Open the cancellation policy first. It shows the time window, what buyers get back, and what applies to you, including whether a fee or a ban is possible. If no tickets have been sold, the organizer fees on that policy are waived.
Then cancel and give a reason. You can attach evidence.
The app should show the event as Cancelled. Published events are refunded to buyers. The fee depends on how soon you cancel, and the sheet is the amount that applies.
You cannot cancel from this action unless the event is published. The reason is required. Do not quote a fee that is not on the policy sheet. A cancelled event cannot later be confirmed.

What to expect

Event publication, ticket availability, scanner access, and earnings release occur at different stages of the event lifecycle. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.