Understanding advertising account restrictions

Movago Ads is a browser-based workspace for brands to manage advertising campaigns and creatives across Movago placements. This article explains understanding advertising account restrictions, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Some brands are restricted. The product distinguishes at least:
- Ads restricted — you cannot load or change campaigns, ads, and ad sets the way an open account can. Create, edit, and delete actions show a restriction message. Dashboard counts for those objects stay at zero.
- Analytics restricted — insights and performance on the dashboard do not load.

What to expect

Ad sets define delivery, campaigns pay for that delivery, and ads supply the creative. Each has its own status and requirements. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.