Using the Movago Ads support chat

Movago Ads is a browser-based workspace for brands to manage advertising campaigns and creatives across Movago placements. This article explains using the movago ads support chat, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

The assistant panel is on the overview, to the right on a wide screen and below the overview on a narrow screen.
- Maya’s greeting, name, and photo come from support config. The current greeting is the agent’s first message, not a menu.
- Suggested questions from that same config appear under that greeting until the person sends a message. Clicking one sends it as their message. After they send, the suggestions go away.
- You can also type in the composer. Enter sends. The field is the whole composer, with the send button in the corner.
- This chat is for the signed-in brand. It uses their Movago Ads login. They do not create a second support account.

What to expect

Ad sets define delivery, campaigns pay for that delivery, and ads supply the creative. Each has its own status and requirements. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.