How do I report something left behind?

Movago technicians manage assigned visits and record the progress of each job. This article explains how do i report something left behind, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

On the job, report an item left behind. You can also open the lost-and-found cases for your jobs, update a case’s status, and add a note.
The app should show the report saved, or the case updated.
This is for a job you worked. Reporting an item does not move a completed job back to in progress.

What to expect

Only assigned, eligible bookings can advance through the visit status sequence. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.