How do I message a rider?

Movago drivers can publish scheduled trips or accept nearby ride and delivery requests. These are separate workflows with different requirements. This article explains how do i message a rider, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Open the conversation for the trip or the ride. You can send a message, mark it read, pin it, archive it, clear it, or delete it. You can save a predefined message and reuse it, including short ones such as “We’re on the way now.”
The app should show the message in the thread and the unread count drop after you mark it read.
You can only message a conversation that exists for that ride or trip. Deleting the conversation removes it for you. It does not cancel the trip.

What to expect

A published scheduled trip is different from a driver assignment accepted through nearby requests. The actions and status checks are not interchangeable. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.