How do I cancel a ride I was assigned?

Movago drivers can publish scheduled trips or accept nearby ride and delivery requests. These are separate workflows with different requirements. This article explains how do i cancel a ride i was assigned, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Cancel that assignment. You can add a reason.
The app should show the assignment cancelled.
This does not cancel a trip you posted yourself. Use Cancel trip for those.

What to expect

A published scheduled trip is different from a driver assignment accepted through nearby requests. The actions and status checks are not interchangeable. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.