What are the steps on a job?

Movago technicians manage assigned visits and record the progress of each job. This article explains what are the steps on a job, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

The visit moves in this order. You cannot skip a step.
1. Confirmed
2. On the way
3. Arrived — the button says Mark arrived
4. In progress — the button says Start job
5. Completed — the button says Mark complete
The app should show the status label change, and a timeline with the time of each step you have done.
The next button is only the immediate next step. From confirmed you cannot mark arrived, start, or complete.

What to expect

Only assigned, eligible bookings can advance through the visit status sequence. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.