When can I say I am on the way?

Movago technicians manage assigned visits and record the progress of each job. This article explains when can i say i am on the way, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Only on a confirmed job, and only within one hour before the scheduled time. Earlier than that, the button stays off and the screen shows when it opens.
The app should show “On the way” and the customer is notified.
If the job is not confirmed, or you are more than an hour early, On the way does not run. There is no scheduled time the app can read, so the button stays unavailable.

What to expect

Only assigned, eligible bookings can advance through the visit status sequence. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.