How do I cancel a trip I posted?

Movago drivers can publish scheduled trips or accept nearby ride and delivery requests. These are separate workflows with different requirements. This article explains how do i cancel a trip i posted, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

Cancel is available while the trip can still be cancelled. Open Cancel trip. The policy sheet tells you whether a penalty applies before you confirm. The reason is sent as cancelled by the driver if you do not type another reason.
The app should show the trip as cancelled, and riders on it are notified when you cancel from a missed start.
You cannot cancel a trip that is already completed. Read the penalty line on the sheet. Do not assume the fee. The sheet is the policy for that trip.

What to expect

A published scheduled trip is different from a driver assignment accepted through nearby requests. The actions and status checks are not interchangeable. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.