How do I contact the customer?

Movago technicians manage assigned visits and record the progress of each job. This article explains how do i contact the customer, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

On a job that allows a call, you can call the customer from the booking. The call is not offered once the app says that booking’s call is used up, or once the job status no longer allows it.
The app should show the call start when it is allowed.
If the customer is missing on the booking, or the call is used up, the call button is not there.

What to expect

Only assigned, eligible bookings can advance through the visit status sequence. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.