How do I drive a ride I was assigned?

Movago drivers can publish scheduled trips or accept nearby ride and delivery requests. These are separate workflows with different requirements. This article explains how do i drive a ride i was assigned, including the main workflow, relevant conditions, and what to expect in the app.

Overview and key details

After you are assigned and the payment has cleared, the buttons follow this order. You cannot skip one.
1. Heading to pickup
2. I’ve arrived
3. Start trip — enter the pickup code, 4 to 8 characters
4. Complete trip — enter the drop-off code if the screen asks for it
For a package, the pickup code comes from the sender. For a person, it comes from the rider.
The app should show the ride move through those labels and then finish.
If the assignment is still provisional, or payment is not cleared, the driving steps stay locked. A missing code or a code that does not match will not start the trip. The start button is not shown until you have marked arrived.

What to expect

A published scheduled trip is different from a driver assignment accepted through nearby requests. The actions and status checks are not interchangeable. Changes become visible when the corresponding action succeeds; an unavailable button, incomplete setup, or pending payment means the next stage has not yet been reached. Always rely on the status displayed for the particular item rather than assuming it has progressed.

If something is unavailable

Review the eligibility requirements and status described above. Missing required information, an earlier incomplete step, or an account-level limitation may prevent the action. Where the application displays a specific reason or a required next step, that message is the best guide to resolving the issue. For payments or decisions requiring review, use the relevant in-app support channel rather than assuming an automatic reversal or approval.